Privacy policy of Marhaba Services – According to the EU regulation 2016/679 of the EU Parliament and Council 27th April 2016

This Marhabaitalia.com website and our mobile and tablet websites are owned by Marhaba Italia Services, whose principal office is Via Dei Pescatori 981, PO 00125, Rome, Italy. This Privacy Statement covers the Marhabaitalia.com website and our other Platforms. By visiting our Platforms or using any of our products or services, you agree and consent to your personal information being used and disclosed in the manner set out in this Privacy Statement. We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you. By using our Web Site you consent to this use.

Why Do We Need Your Personal Information? When you use services provided on this Web Site you will be asked to provide certain information such as your name and contact details, and/or debit/credit card details. We will store this information and hold it on computers or otherwise. We will use this information in the following ways: • To fulfill our agreement with you, including processing your booking, sending you your itinerary and/or booking confirmation number, or contacting you if there is a problem with your reservation; • To register you with our Web Site and administer our Web Site services where you have registered to receive these; • To answer any queries which you may send to us by e-mail; • In order to conduct customer satisfaction surveys; • For crime prevention and detection; We need to know the names of all customers using our services. If you are booking a service on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.

How Do We Use Your Personal Information? Information you provide or that is obtained by us will be used by us to enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties.

Who Do We Share Your Information With? We may give information about you as follows: • to trustworthy third parties that we use for the provision of certain services, such as chauffeurs, hire cars or other services; • to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries; • to third party organizations involved in credit card authorization; • if we have a duty to do so or if the law allows us to do so; • to our employees and agents to do any of the above on our behalf, now or in the future. If you choose not to provide certain personal information we request, you will still be able to visit our Web Site but you may be unable to access certain options or services.

Security We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

Cookies A “cookie” is a small bit of text used by a browser to store information. When you visit a site that uses cookies, the Web server will request permission to pass a cookie to your browser. If accepted, it will occupy only a few bytes on your hard drive and can improve your Web surfing experience. Marhaba Italia uses cookies to track customer visits through our site. This information enables us to save you time when returning to the site by saving your password so you do not have to re-enter it each time you visit. Cookies cannot profile your system or collect information from your hard drive. And although you may receive cookies from many different sites, each cookie can only be read by the Web server that originally issued it. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies.

Links Our web site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us. We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site.

Correction / updating of personal information If your personally identifiable information changes, or if you no longer desire our service, we will provide a way to correct, update or remove your personal information provided to us.

Notification of changes If we decide to change our Privacy Statement, we will post those changes on our web site so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected.

Online bookings If you have a query regarding your online booking or encountered any problems whilst making your booking, please email info@marhabaitalia.com If you experience any technical problems during your interaction with this website, please email us on tecsupport@marhabaitalia.com